Refund policy

Return policy

Return and Exchange

If you are not satisfied with an item you have purchased, you can return it within 14 days of purchasing the territory for the European area and 30 days for other areas outside of Europe. In all cases, refunds will be issued 14 days after receipt of the returned item and quality control.

to return our contact form available under « Contacts » to request a return In your request, please include in the description: original order number, quantity, and reason for the return.

Iren Faber wants to purchase the product you are returning within 14 days for the Eurozone and 30 days for the rest of the regions, receiving the order for you (or others owned by you on your behalf) in the original packaging.

Before review your impressions:

  1. Irene Faber will not accept items that have had their security label removed.
  2. Irene Faber will not accept items that have been worn, used, altered or damaged.
  3. No returns or exchanges for personalized items.
  4. Irene Faber will only accept returned items in their original packaging, in new, unworn, unused and unworn condition, with all materials and paperwork. Please preset shipping receipts.
  5. We also remind you that all products are subject to strict quality control by Irene Faber

Failure to comply with these Conditions of Sale entitles you to receive its return product and send it back to the buyer at the expense of the buyer. If the returned product is as advertised, we will proceed with the proper full refund, excluding shipments.

In order to return a response, you must first contact us using the contact form by email or by phone +38066360850 Please note that returns will need to be sent to the following address: Elektrometallurgiv 42, Nikopol 53200, Dnipropetrovsk Oblast, Ukraine

You can always contact us for any question, as well as for returns by calling +38066360850

After receiving your confirmation, we must check the object to ensure its integrity. If approved, you will receive a full refund within 14 business days.

You will be notified when the product inspection and refund procedure has begun.


Corruptions and Issues Please check your order upon receipt if you believe you have received the wrong item, or you have doubts about the order you are just viewing, most likely with us, as soon as possible: and a refund of the amount paid .

Decoration exceptions do not occur on return

Certain types of items cannot be returned if they have been personalized or do not include the extension of the above files.

Exchange We can change if you get other decoration on our website, you need to immediately contact us by form or by by mail by filling out the form in contact and also by phone +380663560850 , also you you must go through the return process described above and complete it. You can also cancel your order or make a new order.

Return
We will convince you once protested and confirmed your return, and let us know if the return was approved or not. If approved, you will be automatically returned to your original payment method within 14 business days Please be aware that your bank or credit card company may ask you to process and return data.
If more than 15 working days have passed with the return dates, please contact us via the contact form by email or by phone +380663560850.


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